If you’re not quite sure which size is right for you, refer to our size guides. The best reference for sizing is found in the Product Description or within a product photo. This sizing is specific to the item you are viewing.

We also provide a general size guide located underneath the available sizes for each of our products. All of our clothing is made to fit real women's in all shapes and sizes.

If you still aren't sure, reach out to us for assistance.

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit. You can start this process HERE.

We offer free shipping on orders over $200 (before taxes).

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Does your order say Delivered, but you don't have it yet? We have no control over the parcel once it ships, and are not responsible for lost or stolen packages, but will try to help you to locate it. Send us an email at [email protected] to let us help you start a claim with Canada Post to find it!

Start Canada Post Trace

All shipments have the option to purchase shipping insurance at checkout. If no shipping insurance is purchased we are not responsible for lost, damaged, or marked delivered items.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Didn't love it? No worries!

We accept items back for store credit via gift card or exchange only.

The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up. If you send back an item that does not meet this criteria, we will send it back to you with a note explaining why your return was not accepted.

Discount codes and coupons are not refundable.

Orders paid with Gift Cards will be refunded to the Gift Card first.

Exchanges must be started within 14 days of delivery. To start an exchange, just go HERE.

You are responsible for all return shipping costs. All shipments must be sent back within 14 days of the claim acceptance, and they must arrive in proper packaging to ensure they do not arrive damaged. If they arrive damaged they will not be accepted and will be sent back to you.

We provide exchanges, and the exchange order will be shipped to you with no additional shipping fee. But, we don't know what your exchange order is if you don't tell us! Please ensure you let us know what you are exchanging for at the time of starting your return. If the item you are hoping to exchange for sells out before we receive your return item, you will be issued a store credit.


We strive to treat all of our customers fairly and consistently and will not make any exceptions to this policy.

[FINAL SALE]
Items that are FINAL SALE include: undergarments (bras, underwear), hats, jewelry, any free gifts, or if mentioned in special promotion. Sale items are Final Sale.

[DEFECTIVE ITEMS]
Upon receiving your new items, try them on, make sure they fit, take some selfies - we want to see how great you look and to hear how much you LOVE your items! If you think you have received a defective item, Contact us via email at [email protected] within 14 days of receiving your order. We do our absolute best to ensure that every item shipped is free from defects. However, in the instance that this happens, it will be handled on a case by case basis.

We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. Please also make sure you remove tags with a scissor vs ripping them out- as that may cause a hole to your garment and deem it not returnable.

Our main office is in Kamloops, British Columbia, Canada where we prep and ship to you via Canada Post. Expedited shipping is our standard method of shipping, but we do offer Express shipping when you need your cute new style in a hurry!

Starting in 2022 we decided to access a second warehouse in the US so we could offer even more styles in a full size range from size small to 3X. These styles ship via USPS, so please allow 10-14 days for delivery. We are not responsible for any Customs or Duty charges that may apply. Any questions? Just ask!

All purchases made between November 14 - December 24 are eligible for our Holiday Return Policy! This policy allows for an extension from 14 days to 30 days from date of delivery to send back your item for store credit or exchange.

Please ensure the items are free from obvious signs of wear including odors, stains, and hair. If you are sending something back in poor condition it will not be accepted.

If you have any issues with your order please reach out to us within 48 hours of delivery so that we can assist you via [email protected]. Please, don't wait months to email us about a problem - that makes things hard to resolve!

Our pre-order items are not yet at our warehouse. Generally these items sold out so quick that we have already ordered more.

The pre-order items from your order should ship to you in approximately 14-20 business days (excluding holidays and weekends as these are not shipping days) once they reach our warehouse in British Columbia. Some pre-orders arrive quickly, and some can be delayed...so if you have questions please send our Customer Service team an email at [email protected].

Why Pre-Order?

At Oak & Pearl Clothing Co., we believe in bringing you the freshest styles and the latest trends right to your doorstep. Many of our unique and fabulous items are available for pre-order, meaning you'll be among the first to rock these new looks once they arrive at our warehouse here in Canada! Our products tend to sell out fast, so pre-order to be sure to receive the style you love!

How Does Pre-Ordering Work?

Pre-ordering is easy and exciting! Simply place your order as you normally would, and we’ll take care of the rest. Once your pre-order items arrive at our warehouse, we’ll ship them directly to you. Please note that pre-order timing can vary, but it generally takes about 20 business days (excluding holidays and weekends). Some items might arrive sooner, while others might take a bit longer. We appreciate your patience as we prepare your stylish new pieces!

Why the Wait?

We know you’re eager to get your hands on your new favorite items, and we’re just as excited to get them to you! The wait ensures that you receive the latest and most exclusive designs, fresh from our curated collections. Think of it as a little fashion-forward anticipation!

Stay Updated!

We’ll keep you in the loop every step of the way. If there are any updates or changes to your pre-order, you’ll be the first to know. Feel free to reach out to our friendly customer service team if you have any questions or need more information about your pre-order.

Thank You for Your Patience!

Thank you for joining us on this fashionable journey! We promise it’s worth the wait, and we can’t wait to see you flaunt your new Oak & Pearl Clothing Co. pieces. Happy shopping and thank you for your continued support!

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